Frequently asked questions to help you buy a voucher, a gift box or an item - CHATEAU SAINTE-SABINE
Are gift boxes sent immediately after purchase?
For a last-minute gift box, you can choose to send it immediately by email. The recipient can then book their dates at CHATEAU SAINTE-SABINE.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift sets directly on our e-commerce website. The gift sets are also available for purchase on-site at CHATEAU SAINTE-SABINE.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift check directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at CHATEAU SAINTE-SABINE.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to have your gift box sent by email, mail, or pick it up in person when finalizing your order. For immediate delivery, opt for digital delivery by email. The gift box can be used for all services at CHATEAU SAINTE-SABINE or its gastronomic restaurant Lassey.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes and sent directly to the address of your choice, with the establishment CHATEAU SAINTE-SABINE.
How do I create a group fund and invite people?
To create a group gift and invite people to offer a gift box, select the dedicated option during your purchase. You can then share the group gift via email or a personalized link. Participants can contribute to the purchase of a box for a stay or a gourmet meal at Château Sainte Sabine.
How can I choose the amount for a gift card?
You can freely choose the amount of the gift voucher to use as you wish at CHATEAU SAINTE-SABINE or its gastronomic restaurant Lassey. This gift voucher can be used for all services within our establishment CHATEAU SAINTE-SABINE.
How can I log in to my account?
To access your account on our website, use the login page by entering your email address and password. If you have forgotten your password, you can reset it via the dedicated option. Enjoy our official CHATEAU SAINTE-SABINE gift box shop.
How can I empty my cart?
To empty your Château Sainte Sabine gift box cart, click on the cart icon at the top right of the page, then select the 'Empty Cart' option.
Can I purchase multiple gift vouchers at the same time?
Absolutely, you can purchase multiple gift boxes at the same time. They will all be included in your order and you can give them to your loved ones to discover the services of Château Sainte Sabine.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the item in question. You can also empty your entire cart using the dedicated option on our CHATEAU SAINTE-SABINE website.
How do I purchase or give a gift box?
To offer a gift set from CHATEAU SAINTE-SABINE, choose your set from our selection, add it to your cart, and personalize it with a message. You can opt for immediate email delivery or a gift pouch version delivered to your home, directly from our official CHATEAU SAINTE-SABINE store.
Can we give a gift certificate and let the recipient choose the experience?
Yes, with a Château Sainte Sabine gift voucher, the recipient can freely choose from our services, whether it's a stay at our 5-star hotel or a gastronomic experience at the Lassey restaurant, for a discovery of Burgundian flavors in an exceptional setting.
Can I modify or cancel my order?
The modification or cancellation of your gift box order depends on the conditions specified at the time of purchase. The Château Sainte Sabine gift boxes can be used for services at Château Sainte Sabine or its gastronomic restaurant Lassey, and the lucky recipient can book their dates with the establishment.
Is the gift box customer service reachable by email?
You can email us with any questions about your gift box, and we will respond within 48 business hours. Enjoy your experience at Château Sainte Sabine.
Is the gift box customer service reachable by phone?
The customer service of CHATEAU SAINTE-SABINE can be reached by phone from Monday to Friday, 9 AM to 6 PM, and by email via our online form.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on the CHATEAU SAINTE-SABINE website. Log in with the credentials provided at the time of purchase to access this information.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about our gift boxes. Opening hours are indicated on the contact page of our establishment, CHATEAU SAINTE-SABINE.
Is there a dedicated customer service for gift boxes?
CHATEAU SAINTE-SABINE offers a dedicated customer service to answer your questions about gift boxes. You can benefit from personalized assistance for any information related to your gift box.
Is there a dedicated FAQ for gift boxes?
Here you will find answers to your questions about using your gift box for CHATEAU SAINTE-SABINE. This guide explains how to book your dates and make the most of your gastronomic or stay experience at our establishment CHATEAU SAINTE-SABINE.
Is spa access included in my gift box?
Access to the spa is not included in your CHATEAU SAINTE-SABINE gift box.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a Château Sainte Sabine gift box has the same services as other customers, subject to availability and the establishment's conditions.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the information booklet that comes with it. You will find the available options, such as the brunch at the Château or the 3-course menu at restaurant Lassey, to fully enjoy your experience at CHATEAU SAINTE-SABINE.
Is parking included in my gift box?
Parking is not included in the CHATEAU SAINTE-SABINE gift boxes. Please check the establishment's conditions to confirm.
Is breakfast included in my gift box?
Breakfast is not included in the CHATEAU SAINTE-SABINE gift boxes. For a gourmet moment, you can opt for the Saturday brunch, served from 11:30 AM to 2:00 PM.
Is special attention given to the recipient of a gift box?
CHATEAU SAINTE-SABINE pays special attention to gift box beneficiaries, offering a gastronomic experience and a rejuvenating stay in an exceptional setting. You can fully enjoy the benefits offered by the box by booking your dates at the CHATEAU SAINTE-SABINE establishment.
Is a welcome drink included in my gift box?
Your gift box at CHATEAU SAINTE-SABINE includes a welcome drink to greet you during your stay or meal at the Lassey restaurant.
Should we bring towels to the Spa?
The towels are provided by CHATEAU SAINTE-SABINE. This way, you can fully enjoy the spa facilities without having to worry about it.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can offer multiple personalized gift boxes to your employees. Choose from our stay, gastronomy, or gift vouchers boxes to delight your colleagues, with a gift pouch version sent to your home or immediate email delivery for last-minute gifts, at Château Sainte Sabine.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper format. Immediate email delivery is available for CHATEAU SAINTE-SABINE gift boxes.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for bulk purchases of gift boxes at CHATEAU SAINTE-SABINE, with a customized quote based on the ordered volume.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for employee committees, with preferential rates and customization options for gift boxes of stays and restaurant meals to give, at Château Sainte Sabine.
How do I correct an incorrect email address for a gift box?
You can correct the email address associated with your gift box by providing us with your order number and the new details. This update is possible according to the conditions specified at the time of purchase, at our establishment CHATEAU SAINTE-SABINE.
How can I leave a review for my gift box?
You can share your feedback about your experience at CHATEAU SAINTE-SABINE by logging into your customer account. Your feedback helps us continuously improve our service at our establishment CHATEAU SAINTE-SABINE.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions of sale on our website or directly at Château Sainte Sabine.
Is there a dress code for the gift box?
For the Lassey restaurant at CHATEAU SAINTE-SABINE, smart attire is recommended to fully enjoy the gastronomic experience offered by Chef Alexandre Ziane within this CHATEAU SAINTE-SABINE establishment.
From what age can I get a treatment?
The minimum age to enjoy a treatment at CHATEAU SAINTE-SABINE depends on the establishment's conditions. This exceptional place in Burgundy welcomes you in a charming and bucolic setting for a rejuvenating stay, with a gastronomic restaurant run by Chef Alexandre Ziane. For a last-minute gift box, choose immediate email delivery at CHATEAU SAINTE-SABINE.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is essential at CHATEAU SAINTE-SABINE. The beneficiary can choose their dates directly with the establishment CHATEAU SAINTE-SABINE.
How can one access the hotel from the airport?
To access Château Sainte Sabine from the airport, you can choose to take a taxi or rent a car. The château is located in Burgundy and features an 8-hectare park, offering a peaceful setting for your stay. Château Sainte Sabine is a 5-star hotel, Relais & Châteaux, located in Burgundy.
Is the establishment accessible to people with reduced mobility?
CHATEAU SAINTE-SABINE, with its 8-hectare park and historic setting, is an exceptional place. Accessibility for people with reduced mobility is possible depending on the facilities of the CHATEAU SAINTE-SABINE establishment.
Are pets allowed in the establishment?
Château Sainte Sabine accepts pets, provided that the establishment's conditions are respected. This exceptional place in Burgundy promises a rejuvenating stay in the heart of an 8-hectare park, for a unique experience in a charming and bucolic setting.
Where can I find the menus?
The menus are available directly on the detailed sheet of each set or on the website of the Lassey restaurant at Château Sainte Sabine. You will find there, in particular, the 3-course menu, highlighting the emblematic products of the Burgundian terroir, at Château Sainte Sabine.
What are the hours of operation?
Brunch at Château Sainte Sabine is served from 11:30 AM to 2:00 PM on Saturdays. For other services, the hours vary depending on the service and the day. You will find all the necessary information on the Château Sainte Sabine website.
Is there parking available near the establishment?
Château Sainte Sabine has a private parking lot for its customers. This parking lot is located within the premises of the establishment, providing convenient and secure access for visitors. Enjoy your stay in complete tranquility at Château Sainte Sabine.
What are the delivery methods for gift boxes/vouchers?
The CHATEAU SAINTE-SABINE gift boxes can be delivered immediately by email or sent by mail to your home. You can choose and customize your gift box according to your preferences, with a gift pouch version for an extra touch.
Is postal delivery offered?
We offer postal delivery of our CHATEAU SAINTE-SABINE gift boxes. You can also choose immediate email delivery if you want to give a gift box at the last minute.
In addition to gift boxes, is it possible to order or have items delivered?
Château Sainte Sabine offers only gift boxes for stays and meals at our establishment.
Is the gift box available in physical format?
You can choose between a physical gift box or a digital version to offer a stay or a meal at CHATEAU SAINTE-SABINE. The physical box will be sent to your home, while the digital version is available immediately by email. Enjoy the refined universe of CHATEAU SAINTE-SABINE to please your loved ones.
Is the box presented in a neat packaging?
The Château Sainte Sabine gift boxes are presented in an elegant pouch, ready to give. You can also opt for immediate email delivery, with a digital version of the box, for a last-minute offer. Each box is carefully prepared to reflect the excellence and charm of Château Sainte Sabine.
Is the gift box available in a digital format (e-gift box)?
Yes, you can offer a digital gift box for CHATEAU SAINTE-SABINE. The recipient will receive their box via email, allowing them to immediately enjoy their gastronomic experience or stay.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order. The box is available in a digital version for immediate email delivery, or as a gift pouch delivered to your home, depending on your preference. Enjoy the unique experience of CHATEAU SAINTE-SABINE.
Do you deliver gift boxes internationally?
The CHATEAU SAINTE-SABINE gift boxes are available for international delivery, with varying shipping costs and times depending on the destination. For immediate dispatch, you can choose a digital version sent by email.
What are the delivery times for gift boxes by mail?
The delivery times for gift boxes by mail are usually 2 to 5 business days, depending on the destination. For immediate delivery, you can choose the digital email sending, available at Château Sainte Sabine.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The boxes are available in digital version for immediate sending or in gift pouch delivered to your home, according to your preferences for your establishment CHATEAU SAINTE-SABINE.
Is express delivery available?
For express delivery of your gift set, you can choose immediate email sending during your order at CHATEAU SAINTE-SABINE.
How can I track my order?
You can track your order by logging into your account on our website. The reservation terms are specified at the time of purchase. Enjoy the unique experience offered by CHATEAU SAINTE-SABINE.
Can I receive my gift box by email or mail?
You can receive your CHATEAU SAINTE-SABINE gift box by email or by mail according to your preference. For immediate delivery, choose the digital version. Your CHATEAU SAINTE-SABINE gift box will be ready to give in just a few clicks.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is approximately 3 to 5 business days. You can also choose to send it immediately by email if you wish to offer your gift box at the last minute, within our establishment CHATEAU SAINTE-SABINE.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at CHATEAU SAINTE-SABINE, your gift box remains valid. You can use it for a new reservation according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your gift box depends on the validity conditions indicated at the time of purchase. You can enjoy your stay or meal at our establishment CHATEAU SAINTE-SABINE according to availability and the specified terms.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the establishment's conditions. You can take advantage of this flexibility to choose an experience that suits you best, such as a brunch or a three-course menu at the Lassey restaurant, in our establishment CHATEAU SAINTE-SABINE.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment CHATEAU SAINTE-SABINE.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment CHATEAU SAINTE-SABINE.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations made with a gift box is specified at the time of booking at Château Sainte Sabine.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on the availability of the establishment. CHATEAU SAINTE-SABINE, Relais & Châteaux in Burgundy, welcomes you in an exceptional setting for a rejuvenating stay or a gastronomic meal. To fully enjoy your experience, we invite you to book your dates directly with CHATEAU SAINTE-SABINE.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift certificates. You can use them to book a gastronomic experience or a stay at Château Sainte Sabine.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Château Sainte Sabine offers special gift sets for occasions like Valentine's Day, Christmas, or weddings. You can discover these offers on our website, with options for immediate email delivery or a gift pouch version delivered to your home, according to your preferences. Enjoy the unique experience offered by our establishment, Château Sainte Sabine.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, such as birthdays or gatherings with friends. You can choose from our offers of stays or gourmet meals to create a memorable moment at Château Sainte Sabine.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by CHATEAU SAINTE-SABINE are official and guaranteed without intermediaries. You thus benefit from the best rates and an authentic experience directly from the establishment CHATEAU SAINTE-SABINE.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the CHATEAU SAINTE-SABINE gift boxes are identical to those offered on-site, such as the brunch or the three-course menu at Lassey restaurant. You can give a gift certificate usable for all services of the establishment, according to the conditions specified at the time of purchase.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on the availability and conditions of the establishment. CHATEAU SAINTE-SABINE offers customizable gift boxes for a rejuvenating stay in Burgundy, with various services such as gastronomic menus or brunches. Beneficiaries can book their dates directly with the establishment CHATEAU SAINTE-SABINE.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box at Château Sainte Sabine. The payment terms are specified during purchase on our official website.
Is online payment secure?
The online payment for your gift box is fully secured on our CHATEAU SAINTE-SABINE platform.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order at CHATEAU SAINTE-SABINE.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at CHATEAU SAINTE-SABINE, allowing you to enjoy an overnight stay or a meal at our establishment.
Is it possible to pay in installments?
The option to pay in installments is not mentioned as being available for the gift sets of CHATEAU SAINTE-SABINE.
Is the payment deducted immediately upon ordering?
Your gift box payment is debited immediately upon ordering. You receive an immediate email delivery for a last-minute offer, or a gift pouch version delivered to your home, depending on your choice. Enjoy the unique experience of CHATEAU SAINTE-SABINE.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of gift boxes at Château Sainte Sabine.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Your payments are secured by a certified provider compliant with PCI DSS standards when purchasing your gift sets at CHATEAU SAINTE-SABINE.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on the CHATEAU SAINTE-SABINE website.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. The recipient can then book their dates at the CHATEAU SAINTE-SABINE establishment.
Can I receive an invoice after my purchase?
After purchasing a gift set, an invoice will be sent to you by email. You can also find it in your customer account on the CHATEAU SAINTE-SABINE website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and direct, with no intermediaries, at CHATEAU SAINTE-SABINE.
Can a promotional code be used?
You can use a promotional code when purchasing your gift set at CHATEAU SAINTE-SABINE. Check its validity and usage in the terms and conditions of the establishment.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. The payment is secure, and you benefit from the best rate by purchasing directly from the establishment CHATEAU SAINTE-SABINE.
Do you accept vacation checks?
Vacation checks are accepted for the purchase of gift boxes according to the conditions of the establishment CHATEAU SAINTE-SABINE.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your online order. This message will be included with the box for a personal touch, at Château Sainte Sabine.
Can we add options to your gift box offers?
The gift sets from CHATEAU SAINTE-SABINE can be customized to your liking, with various options depending on the chosen services.
Do you offer premium packaging for gift boxes sent by mail?
We offer premium packaging options for your gift sets sent by mail, to enhance them. You can choose the packaging during your online order, to give an even more elegant gift to your loved ones, at Château Sainte Sabine.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark the special occasion, such as a birthday or a wedding. Choose and customize your box to your liking to offer an unforgettable moment at Château Sainte Sabine.
How do I request a refund for a gift box purchased online?
The refund of an online purchased gift box is possible according to the purchase conditions. The gift boxes of CHATEAU SAINTE-SABINE are valid for services within the establishment or its gastronomic restaurant Lassey, offering a unique gastronomic experience in Burgundy.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you subject to availability. The gift box can be used for all services at Château Sainte Sabine or its gastronomic restaurant Lassey.
Can partially used gift boxes be refunded?
Partially used Château Sainte Sabine gift boxes cannot be refunded. The terms of use are specified at the time of purchase, at our Château Sainte Sabine establishment.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the CHATEAU SAINTE-SABINE exchange conditions. You can choose and customize your box with all your wishes, for a unique and personalized gift for your loved ones.
Does the right of withdrawal apply to the purchase of a gift box?
The CHATEAU SAINTE-SABINE gift box is non-exchangeable and non-refundable, as it is a service provision.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the conditions specified at the time of purchase, at our establishment CHATEAU SAINTE-SABINE.
What should I do if the received box is damaged or contains an error?
In case of a damaged box or error, repair or exchange is possible according to the purchase conditions, at our establishment CHATEAU SAINTE-SABINE.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a CHATEAU SAINTE-SABINE gift box depends on the terms and conditions applicable at the time of purchase, available on the gift box description page.
What happens if the recipient couldn't use the gift box before its expiration date?
The Château Sainte Sabine gift box must be used before its expiration date. If this date has passed, the box can no longer be used. We recommend checking the validity conditions at the time of purchase to know any possible extension options at CHATEAU SAINTE-SABINE.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the conditions specified at the time of purchase, in our establishment CHATEAU SAINTE-SABINE.
How can I redeem the cashback?
Your gift box can be used for all the services offered by CHATEAU SAINTE-SABINE, whether it's for a brunch, a gastronomic menu, or a stay in a room. You just need to book your stay or restaurant dates directly with the establishment to fully enjoy the experience offered by CHATEAU SAINTE-SABINE.
What is the processing time for a refund after I make a request?
The refund deadlines for a gift box purchased at CHATEAU SAINTE-SABINE depend on the general terms and conditions. You can choose immediate email delivery for a last-minute gift box.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The CHATEAU SAINTE-SABINE gift boxes are neither exchangeable nor refundable once purchased. The terms of use are specified at the time of purchase.
Are there any dates excluded for gift boxes?
Some dates may be excluded for bookings made with a gift box at CHATEAU SAINTE-SABINE. To find out the available dates, check the conditions when making your reservation.
Is booking with a gift box subject to availability?
The reservation with a gift box at CHATEAU SAINTE-SABINE is subject to the availability of the establishment. To fully enjoy your experience, it is recommended to book your dates as soon as possible. CHATEAU SAINTE-SABINE.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. You will receive an email to create a new password at CHATEAU SAINTE-SABINE.
Do I need the gift box number to make a reservation with a gift box?
To make your reservation with a gift box at CHATEAU SAINTE-SABINE, you will need the number of your gift box. This number is essential to validate your reservation at our establishment CHATEAU SAINTE-SABINE.
Can I use my gift box on the weekend?
Using your gift box on the weekend is possible, subject to the establishment's availability. CHATEAU SAINTE-SABINE offers brunch on Saturdays, as well as gourmet menus at the Lassey restaurant. Check the reservation conditions at the time of your reservation at CHATEAU SAINTE-SABINE.
Can I use my gift box on holidays?
Your gift box can be used on public holidays, subject to availability. The Lassey restaurant and the CHATEAU SAINTE-SABINE hotel are open every day, including public holidays, to welcome you in an exceptional setting.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. The beneficiary can book their dates at Château Sainte Sabine to fully enjoy their stay or gastronomic experience.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the establishment CHATEAU SAINTE-SABINE.
Can I make a reservation by phone with my gift box?
Telephone reservations are possible with your gift box at CHATEAU SAINTE-SABINE. You can arrange your stay or gourmet meal according to the availability and conditions of your gift box.
Can I make a reservation by email with my gift box?
Email reservation with a gift box is possible at CHATEAU SAINTE-SABINE.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can modify your gift box to a box of equal or lesser value, according to the conditions of the establishment CHATEAU SAINTE-SABINE.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher at Château Sainte Sabine. Any additional charges or options are at your expense. The reservation conditions are specified at the time of purchase.
Is my gift box personalized?
Your gift box is personalized with the recipient's name indicated at the time of purchase. It is valid for a gastronomic experience or a stay at CHATEAU SAINTE-SABINE, a 5-star hotel in Burgundy. You can enjoy this gift at our establishment CHATEAU SAINTE-SABINE.
Can my gift box be used all at once?
Your gift box for CHATEAU SAINTE-SABINE can be used in a single visit to enjoy a stay or a meal at our establishment. Please check the specific conditions of your gift box to confirm the terms of use.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for services at CHATEAU SAINTE-SABINE or its gastronomic restaurant Lassey, according to the conditions specified at the time of purchase in our establishment CHATEAU SAINTE-SABINE.
Is my gift box valid in only one establishment?
Your gift box is valid for all services at Château Sainte Sabine or its gastronomic restaurant Lassey. You can book your dates with the establishment and fully enjoy your experience in this exceptional place in Burgundy.
Is an upgrade possible with an additional fee using my gift box?
The upgrade of your room is possible depending on availability and the conditions of the CHATEAU SAINTE-SABINE establishment.
Can someone else use my gift box?
Your gift box is personalized and reserved for your exclusive use. It can only be used by you, the beneficiary indicated on the box, during your stay at CHATEAU SAINTE-SABINE.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box depending on the services chosen at the Lassey restaurant or for a stay at the castle. The terms are indicated on your CHATEAU SAINTE-SABINE gift box.
Is an ID required upon arrival when using a gift box?
An ID may be requested upon your arrival at Château Sainte Sabine when using your gift box, according to the establishment's conditions.
Do you accept pets?
Château Sainte Sabine, a 5-star Relais & Châteaux property in Burgundy, does not allow pets in its establishment.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. The recipient can choose their stay or restaurant dates according to availability at Château Sainte Sabine.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can order as a guest, directly on the official website of CHATEAU SAINTE-SABINE.
Is my gift card divisible? Can I use it multiple times?
Your gift check can be used in multiple occasions at CHATEAU SAINTE-SABINE, subject to availability and reservation conditions.
What are the check-in and check-out times?
The check-in and check-out times are set according to the conditions of your reservation at Château Sainte Sabine. For a rejuvenating stay in this exceptional place, you can fully enjoy the services offered by our establishment CHATEAU SAINTE-SABINE.
What services are included in a gift certificate?
With a gift voucher from Château Sainte Sabine, you can enjoy all the services offered by the establishment, whether for a stay or a meal at the gastronomic restaurant Lassey. The recipient can choose from the various available offers, such as a brunch or a three-course menu, according to their preferences and the conditions indicated on the voucher. Enjoy this unique experience at Château Sainte Sabine.
What is the difference between a gift box and a free amount voucher?
A gift box from CHATEAU SAINTE-SABINE allows you to choose from predefined experiences such as a brunch or a three-course menu at Lassey restaurant, while a voucher with a free amount gives you the freedom to pay for a service of your choice up to the selected amount.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You can consult them before your purchase to know the conditions of use and fully enjoy your experience at CHATEAU SAINTE-SABINE.
How do I use a gift box during booking?
To use your gift box at CHATEAU SAINTE-SABINE, book directly with the establishment by mentioning your unique code. The recipient can then enjoy a gastronomic experience or a stay at this exceptional location in Burgundy, with services such as a brunch or a three-course menu at the Lassey restaurant.
Can the gift box be transferred to a third party?
The Château Sainte Sabine gift box can be given to a third party. You can specify the recipient during the order or change the recipient later. Enjoy the unique experience of this exceptional place in Burgundy.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity may be possible according to the establishment's conditions. At CHATEAU SAINTE-SABINE, gift boxes allow you to reserve services such as a brunch or a 3-course menu at the Lassey restaurant, and their validity is specified at the time of purchase.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the purchase conditions at our establishment CHATEAU SAINTE-SABINE.
What is the validity period of a gift box?
The validity period of a Château Sainte Sabine gift box is 3 years from the date of purchase. You can offer a gift box for a stay or a gourmet meal at our establishment, CHATEAU SAINTE-SABINE.
Are children allowed?
CHATEAU SAINTE-SABINE is a facility that accommodates children. However, it is recommended to check the specific conditions for families upon booking, to fully enjoy your stay.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient of your gift box does not spend the entire value, the remaining balance will be lost. In case of exceeding the value, an additional payment will be required, according to the conditions of the establishment CHATEAU SAINTE-SABINE.
Is the spa access private?
Access to the spa depends on the conditions of the CHATEAU SAINTE-SABINE establishment.
What types of gift boxes do you offer?
We offer gift boxes for stays in hotel-restaurants, brunches, gastronomic menus, and gift vouchers usable for all services at CHATEAU SAINTE-SABINE or its gastronomic restaurant Lassey. These boxes allow you to enjoy the effervescence of the Renaissance in a charming and bucolic setting, with emblematic products from the Burgundian terroir, at CHATEAU SAINTE-SABINE.